Our clients tell us that they work with us because we try to understand their immediate and ongoing aims. This means we can deliver the right person or team from multiple technical disciplines across multiple countries as needed.
Clients work with a dedicated partner who will ensure that we deliver against agreed KPIs, having regular conversations, highlighting the latest strategies and legal developments and helping you shape and deliver your business needs.
Your assets are created and managed using HGF’s own market-leading digital platforms. These allow us to deliver the levels of client service, process efficiencies and risk management that your business needs to maximise the returns on your IP. Our platforms are integrated with Teams and Zoom allowing the personal contact between clients and attorneys to be maintained even in the absence of more traditional face-to-face meetings. Regardless of location or time zone, we are able to deliver a real attorney/client relationship.
HGF’s advanced case management system, which has been continually developed by the firm over 20 years, handles all aspects of deadline monitoring and IP portfolio record keeping for our clients. The software allows clients to instantly access pertinent case information and related correspondence through a secure VPN connection.
With approximately a quarter of a million deadlines under surveillance at any time, HGF’s systems are designed to manage these safely and efficiently with secondary independent checks in place to ensure you can rely on the service.
Having complete control over software allows HGF to deftly implement client-specific deadline monitoring requirements or procedures, whilst rapidly adapting to changing laws. The software is continually updated and uses client and attorney feedback combined with industry intelligence to ensure that it remains up to date and relevant.
HGF’s pioneering, online client information portal, OCIS, provides clients with a clear insight into their IP portfolios. The secure, in-house developed and managed tool has been created exclusively to meet the needs of clients, enabling them to create reports and oversee budgets with a user-friendly, efficient interface.
Developed in tandem with HGF attorneys and clients, the sophisticated portal has been carefully designed and evolved with our client-led ethos in mind, allowing you to have access to their portfolios at all times. Features include: