We strive to meet our clients' expectations, but inevitably we will not always achieve that and we have a Complaints Policy, and associated procedure, for dealing with any complaints that a client may have. 

1. HGF Limited policy can be found here.

2. HGF Law policy can be found here.

Clients dissatisfied with the way in which we deal with complaints can also contact the Legal Ombudsman whose website is at His address is PO Box 15870, Tamworth B77 9LE T: 0300 555 0333 or for oversees clients: T: +44 121 245 3050.